Shipping policy

Thank you for shopping with Kraken's Key Trading Company. Please review our shipping policies below so you know what to expect once you place an order with our crew.

Order Processing Time

All orders are processed and packed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Because our leather goods are handcrafted in small batches, certain made-to-order items may have an extended processing time of 1-2 weeks. If an item requires extra lead time, it will be clearly noted in the product description.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship via USPS and UPS.

  • Standard Shipping: calculated at checkout (Estimated 3-5 business days)

  • Expedited Shipping: Calculated at checkout (Estimated 1-3 business days)

International Shipping

We currently do not offer international shipping.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the carrier's system.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at help@krakenskeytrading.com with your name and order number, and we will look into it for you.

Incorrect Shipping Addresses

Buyers are responsible for providing the correct shipping address at checkout. If you realize you have made an error, please contact us immediately at help@krakenskeytrading.com. If the order has already shipped, we are unable to change the destination address. If a package is returned to us due to an incorrect address, the buyer will be responsible for the cost of re-shipping the item.

Lost, Stolen, or Damaged Packages

Once a package is handed over to the shipping carrier, Kraken's Key Trading Company is not liable for lost, stolen, or delayed packages.

  • If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors or your local post office.

  • If your order arrives damaged, please contact us as soon as possible at help@krakenskeytrading.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.

Contact Us

If you have any further questions regarding shipping, please don't hesitate to reach out to us at https://krakenskeytrading.com/pages/contact or help@krakenskeytrading.com.